01Cancellation
Cancellation terms vary by route, vehicle, date, and reservation type. The terms that apply are provided in the written quote and confirmation.
Service policies
Clarity makes every journey smoother.
These policies explain the standards for cancellations, refunds, waiting, vehicle care, payment, privacy, and passenger safety.
Draft for business review: These sensible sample policies are not legal advice and should be approved and adapted to local law and the company’s operating model before launch.
02Refunds
Eligible refunds are returned to the original payment method. Processing times vary by financial institution. Completed service is non-refundable.
03Waiting Time
Included waiting time and any additional waiting charge are stated in the reservation confirmation. Contact the 24/7 team promptly if plans change.
04No Smoking
Smoking and vaping are not permitted in any vehicle. A cleaning fee may be assessed when this policy is violated.
05Damage & Cleaning
The booking party is responsible for unusual cleaning, repair, or remediation costs resulting from passenger actions beyond normal use.
06Payment
Approved deposits, balances, full fares, and optional gratuity are processed through Stripe Checkout. Card numbers, CVV, and expiration dates are not stored by this website. Additional time, stops, tolls, parking, and approved incidentals may be charged after service when disclosed in the confirmation.
07Privacy
Contact and trip information is collected only to quote, coordinate, and provide service. Optional GPS access is requested only after a customer presses the GPS button and is used to fill the pickup address; it is not submitted until the reservation form is sent. Information is not sold and may be shared with assigned operators, Google Maps for route display, and Stripe only as needed to fulfill and securely process a trip.
08Passenger Safety
Seat belts must be used where required. Passengers must follow chauffeur instructions, and service may be refused when conduct threatens safety, the vehicle, or others.
Last draft update: September 16, 2026. Reservation-specific terms in a written quote or confirmation take precedence where permitted by law.